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Sleepy Head
10-08-2002, 07:23 PM
Okay, here goes...

:swear:

I asked the SOA to regrade my exam paper in July (right after the result came out). I waited patiently for 2 months. I was hoping that it took that long because they were working on my case. Then I call them. They said they will call me back. One week...nothing happened. I sent several e-mail messages after that. Finally, they told me that the person who used to send out the results of the handscores had quit, so nobody was working on my case. They said sombody else will work on it and send me the result. I've waited until today--3 months, and nothing happened. What's up with that? Is this the way the SOA always operates?

:swear:

Thanks for letting me get that out of my chest!
Drzy
10-09-2002, 01:14 AM
Yeah, no joke! I asked them to hand grade mine back in early July, and other than an "okay, we'll do that" I haven't heard from them since. Grrrr. :x
C8 Guy
10-09-2002, 09:37 AM
What has happened to the two of you is completely unacceptable. The SOA should be embarrassed for such a lack responsiblility and professionalism.
Traci
10-09-2002, 10:26 AM
I agree that the treatment is unacceptable - however I think much of the problem stems from perspective.

So many exam-takers (I don't like the term "students") still see themselves as "clients" and the SoA as a kind of "service provider". A reasonable perspective considering the money that we and/or our employers shell out twice a year for exams - but not reality.

You see - the SoA views you as "Students" - not accordable any rights or consideration from they the "parent" organization. You pay them for the mere priviledge of hopefully one day attaining their favor.

Reminds me of the Lily Tomlin sketch with her as the phone operator.

I'm not bagging on the SoA (really I'm not) - just reintroducing the reality. The sooner you change your perspective - the less frustration you will suffer as you move through the exam process.

They is what they is and they ain't gonna change.
Drzy
10-09-2002, 12:07 PM
True, true... but I still think some of my $140 could've gone towards somebody pulling my test out of the stack and seeing if my eraser smudges were counted against me. And there's a very legitimate shot that that's the case. I need to talk to them again.
Traci
10-09-2002, 12:19 PM
:wall: :wall: :wall: :wall: :wall: :wall: :wall:
Moderator2
10-09-2002, 01:54 PM
Ditto what Traci says. :lolup:
Redhead
10-09-2002, 05:08 PM
Don't even get me started with the multiple offending CAS...
The Drunken Actuary
10-09-2002, 10:50 PM
I need to talk to them again.Let us know how that goes. IIRC, you seemed pretty sure you passed and were shocked at the grade you received.
kazh
10-15-2002, 04:35 PM
the SoA is understaffed -- but they consider (dues-paying) members to be their clients. Even exam-taking ASAs have always been second-class citizens. :crazy:
evidence: the last day of the annual meeting (in Boston) is the same day as Course 5; and Course 8 the next day. (It has always been just before the exams, but this year it's on top of them!) :shake: