Actuarial Outpost
 
Go Back   Actuarial Outpost > Actuarial Discussion Forum > Careers - Employment
FlashChat Actuarial Discussion Preliminary Exams CAS/SOA Exams Cyberchat Around the World Suggestions


Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 01-20-2020, 12:08 PM
TotalBro TotalBro is offline
Member
SOA
 
Join Date: Oct 2019
College: FSU
Posts: 82
Default

You could probably give him some general advice, and tell him that you don't have access to his case.
Reply With Quote
  #12  
Old 01-20-2020, 05:20 PM
Afac_8's Avatar
Afac_8 Afac_8 is offline
Non-Actuary
 
Join Date: May 2019
Favorite beer: Bulldog Strong Ale
Posts: 10
Default

Despite my young age, it isn’t my first job but it’s the first time I face a situation like that: somebody’s asking for an help to me because of my job. You can feel my impatience.

To be clear, my friend was asking to have an easier conversation with the handler beacuase she probably don’t know, she didn’t ask to “influence” the deal, that is called fraud and I know from university. At least IMO.

As I said my morality is firm: respecting policies, behaving well with my company and also helping my friend. The point is I didn’t know to do so, practically.

What will I do? I think Westley DoctorNO TotalBro are right, It’s likely impossibile to find the claim handler. And even if I’ll find him/her, you clearly said it’s impossibile do something or it’s against the internal policies. So I would do nothing internally.
Maybe my friend is just looking for general advices like: how to do to file claim, get in touch with the handler, get paid... as one of your friends asks how to report a claim. I think it’s ok to help somebody to report a claim even if it’s your company.
I will discourage even a friend to report a claim against my company only if I am the CFO counting billions in the Bermuda Islands... LOL


Two notes:
Firstly, english isn’t my first language sorry for my typos and errors. Beside my grammar, you all caught the point so the quality of the message was Quiet Clear and good IMO.
Then, for sure I’m not a chief otherwise I wouldn't look for that advice on a public blog.

Last edited by Afac_8; 01-20-2020 at 05:38 PM..
Reply With Quote
  #13  
Old 01-20-2020, 05:34 PM
nonactuarialactuary nonactuarialactuary is offline
Member
Non-Actuary
 
Join Date: May 2008
Posts: 2,281
Default

Just tell your friend that you’re unable/unwilling to influence things. Should be an easy conversation, and a friend will definitely understand.

Also, if it’s a valid claim, there’s nothing wrong with telling your friend how to file it. That said, they’d probably get better advice pulling up a primer video on YouTube or something. Actuaries deal with things at a pretty aggregated level. We're not the ones reviewing pictures of a car crash to assess claim validity. I’ve never crashed my car, for instance, so I’d be pretty useless giving advice on how to report the crash to the auto insurer other than telling them to Google “how to file an auto claim at company XYZ.”
Reply With Quote
  #14  
Old 01-20-2020, 05:38 PM
Lucy's Avatar
Lucy Lucy is offline
Member
CAS
 
Join Date: Sep 2001
Posts: 4,990
Default

If your friend just wants "an easier time" you probably can help. I often help friends by describing the claim process, telling them what is and isn't covered under their policy, stuff like that.

So, for example, one friend was upset because her insurance company wanted her signature for them to subrograte the claim, and not knowing that words, she assumed they were trying to screw her over. When I explained how subrogation worked, and they just wanted permission to share her private information so THEY could effectively file a claim with someone else's insurer (and it would be transparent to her, except for this signature) she was much more comfortable with the process. I've similarly explained why the adjuster was asking for other information, what a typical time-line is, etc. There's lots you can do to help you friends just by sharing your understanding, without trying to influence their claim in your company's process.
Reply With Quote
  #15  
Old 01-20-2020, 06:19 PM
Westley Westley is offline
Member
 
Join Date: Nov 2001
Posts: 30,010
Default

Quote:
Originally Posted by Frank45 View Post
That being said, having poor English language skills is likely going to impede your career growth in the US insurance industry.
Just in case this isn't known: we do in fact allow people from outside the US insurance industry to post here.
Reply With Quote
  #16  
Old 01-21-2020, 08:03 AM
Frank45 Frank45 is offline
CAS
 
Join Date: Jan 2020
Posts: 14
Default

Quote:
Originally Posted by Westley View Post
Just in case this isn't known: we do in fact allow people from outside the US insurance industry to post here.
Since this question was posted in the careers section of the AO, I think itís a darn good bet that it pertains to business practices, legality, and ethics in either the US or Canada. But in a strictly pedantic sense, you are correct. Itís always possible that the OP is an employee of a company that is based in India or Peru.

You seem like a last word kind of guy, Wes, so Iíll let you take it now.
Reply With Quote
  #17  
Old 01-21-2020, 09:14 AM
mavvj mavvj is offline
 
Join Date: Nov 2016
Posts: 10
Default

Quote:
Originally Posted by Frank45 View Post
Since this question was posted in the careers section of the AO, I think itís a darn good bet that it pertains to business practices, legality, and ethics in either the US or Canada. But in a strictly pedantic sense, you are correct. Itís always possible that the OP is an employee of a company that is based in India or Peru.

You seem like a last word kind of guy, Wes, so Iíll let you take it now.
I've posted here and have never worked in the US or Canada.
Reply With Quote
  #18  
Old 01-21-2020, 01:08 PM
Dr T Non-Fan Dr T Non-Fan is offline
Member
SOA AAA
 
Join Date: Sep 2001
Location: Just outside of Nowhere
Posts: 98,636
Default

Quote:
Originally Posted by Westley View Post
Just in case this isn't known: we do in fact allow people from outside the US insurance industry to post here.
True, but we (on average) have no experience and no credible advice to give in most of those situations.

OP: You should ask your boss if it is OK for you to exert influence on a claim for your friend.
Maybe you live in a country where such things are encouraged. But, you should realize the long-term effects on your country's insurance industry if such policies are allowed.
And, finally, think of yourself and your strict moral principles. Friends come and go, but once you lose your principles, who will you be? And what kind of friend asks you to change who you are, to their advantage?
__________________
"Facebook is a toilet." -- LWTwJO

"45 es un titere" -- Seal of The President of The United States of America protest art
Reply With Quote
  #19  
Old 01-21-2020, 09:07 PM
Climbing Bum's Avatar
Climbing Bum Climbing Bum is offline
Member
SOA AAA
 
Join Date: Sep 2012
Location: Philadelphia
College: Utah State University
Favorite beer: Yards IPA
Posts: 451
Default

At first I was also skeptical of the poor grammar. But considering it says non-actuary under OP sig line maybe OP is claim adjuster or something and could actually do said task. This explains the foreign language idea as well.

@OP Under all circumstances this type of behavior is not only unethical, but also illegal. You should clearly inform that you cannot do this and could be fired for even attempting to find said claim.
__________________
|FSA Modules | |DMAC|GHC| |FVA||DPA| |GHS|
Reply With Quote
Reply

Tags
etiquette; business;

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 08:21 AM.


Powered by vBulletin®
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
*PLEASE NOTE: Posts are not checked for accuracy, and do not
represent the views of the Actuarial Outpost or its sponsors.
Page generated in 0.34775 seconds with 11 queries