All things considered, I think they did a great job. The exams were set up to be administered by Pearson and likely couldn’t be shifted or set up to be online, at your house due to the software they’re using. The decision to flip to CBT happened in April or May and then they had four to five months to look at various vendors, get exams CBT ready, etc. All things considered, understanding their staff and volunteers are also dealing with the stresses with of this pandemic, I think they did a great job. What’s unfortunate is great solution for one is not so great for another. It sounds like their solutions was not so great for the OP, which is a bummer.