“We understand your frustration with what you experienced. We know that the issues you encountered must have been very stressful, and we regret that you had to deal with that on top of the general anxieties that candidates must manage on exam day. We have high expectations of Pearson VUE to provide our candidates with a consistent and positive exam experience, and we are working with them to avoid these issues in the future.
We believe that all CAS candidates should have an equitable opportunity to pass their exam. Exam committee leaders have been made aware of your experience, and in fairness to you, will take those issues into consideration.”